Route Protection. If you have purchased Route Protection and believe that the damage to your order has been caused by something related to transit, you are eligible to file a claim through Route Protection. You can do this by clicking on the link pro
Route Protection. If you have purchased Route Protection, please file a claim through the link in your confirmation email. Route Protection will deal directly with your local postal carrier to have this issue dealt with. If you have any other issues,
You can monitor your order with your tracking number that is allocated with every order. You will receive a separate email for the tracking number after your confirmation email. If in the case that your tracking has paused and your order is no longer
Prism Platinum will send a replacement if the previous package was lost during transit and confirmed by the postal carrier that the package is deemed lost. Please note: We require this confirmation from the postal carrier before processing replacemen