My order is marked 'Delivered' but I did not receive my package. Has it been stolen?Updated a month ago

Route Protection

If you have purchased Route Protection, please file a claim through the link in your confirmation email. Route Protection will deal directly with your local postal carrier to have this issue dealt with. If you have any other issues, have a look at our Route Protection FAQ tab.

Non-Route Protection

US Store users

For those residing in the US, you, as the recipient of the parcel must initiate a Missing Mail Search with USPS: https://www.usps.com/help/missing-mail.htm. This formal process will allow USPS to investigate the status of your order and provide appropriate compensation should your parcel be declared lost or mis-delivered.