Route protection is a form of comprehensive protection covering shipping insurance, buyer protection, and package insurance. This is a means of ensuring a shipped item against damage, theft, or loss. By providing the customer with peace of mind, pack
By adding Package Protection to your cart, you're automatically taking instant climate action – no donation required. Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralise your emissio
No, it is an additional add-on. Please ensure Package Protection is checked to be included with your order. The cost of adding Route Protection to an order will be calculated at checkout. Please refer to Route Protection prices below:
Unfortunately we are unable to amend orders once they have been placed. Please email us at [email protected] and we can try and cancel the order and place a new order with route protection.
Marked As Delivered (Stolen). Please note, some order issues may require a police report to be filed. Stuck In Transit (Lost). For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the la
Input wrong address. Quality control. Claims made outside of time frame. Damages from manufacturing error
If you insure your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store o
After 7 days for domestic claims in Australia and The United States.After 30 days for international claims.