ULTBIAS US

Input wrong address<ul><li dir="ltr" style="margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Neither Prism platinum or route protection will be liable for a misdelivery if customers input the incorrect address at checkout. Please triple check your address at checkout</li></ul>Quality control<ul><li dir="ltr" style="margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you are unsatisfied with the product, Route Protection will not cover for this. Please get in touch with Prism Platinum directly and we can see where we can help with this!</li></ul>Claims made outside of time frame<ul><li dir="ltr" style="margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Claims made too late will be rejected. Please read the timeframes carefully and ensure to make a claim on time.&#xA0;</li></ul>Damages from manufacturing error<ul><li dir="ltr" style="margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Route will not cover this. Please get in touch with Prism Platinum directly and we can see where we can help with this.</li></ul>

Input wrong address. Quality control. Claims made outside of time frame. Damages from manufacturing error

What does Route Package Protection NOT cover?

Route Protection FAQ

What is the cost of shipping?

Is there a limit to what I can send to my country

Can I get my declared amount lowered to waive customs?

Domestic and International Shipping Policy

How do I cancel my order?

How do I create a return?

Can I get a refund?

Cancellations and Returns

Some of my items arrived damaged, Can I get a replacement?

My order is marked 'Delivered' but I did not receive my package. Has it been stolen?

My order has not arrived. What should I do?

My order has been declared lost.

Defective, Damaged or Lost Orders

I need to update my shipping address.

Do you combine orders?

Changes to Orders

Are prices in AUD or USD? Will we be charged in AUD?

What payment methods do you take?

Payment Policy

Do I have to contact you of I host a Group Order (GO)?

I want to host a GO, How should I host my GO?

Do you know anyone hosting a GO for (X) country?

My GO has arrived damaged!

Group Orders (GO)

Are your products PVC-free and Acid-free?

Do my inclusions fit in (X) item?

When will you restock (X) item?

Do you sell photocards?

What sleeves/pocket pages do I use for (X) album? Can you help?

How do I use the Backboard and Binder Shield?

What pages should I use for the larger Monsta X photocards

What pages and sleeves fit the BTS lightstick photocards (70x100mm)?

What are your best recommendations for sleeving when it comes to (X) pages.

What is the difference between A4 and A5 binders?

Product Related Enquiries

My $5 welcome code will not apply to my order.

Why can’t I use the bundle code multiple times in one order?

When I try to enter my code, there is an invalid code error, why?

Bundles and Codes

What is Route Protection?

What is Carbon Neutral Shipping?

Is Route Package Protection included with every order? How much I pay?

I just checked out and forgot to add Route Protection. Can you add it for me?

When Should I File a Claim?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

How long will I have to wait to be reimbursed?

What is Rise AI?

What is Store Credit?

What happened to Collector Points?

How can I earn store credit?

How will the crediting system work?

Will my collector points disappear?

How can my store credits be used?

Does Store Credit expire?

Rise AI FAQ

What does Route Package Protection NOT cover?Updated a year ago