ULTBIAS US

Please note our hours of operation are 9:00 AM to 5:00 PM, Sydney Time, Monday to Friday. Tickets made during the weekend will not be responded to until the following Monday 9:00am AEDT.&#xA0;We endeavour to respond within 1-2 business days however please expect slower response times due to the influx of tickets received during the busy period.Our office will be closed from December 19th until January 5th. Tickets will not be checked according to our regularly schedule and you may see a slower response time. For this reason, please check your order carefully before checking out!

Please note our hours of operation are 9:00 AM to 5:00 PM, Sydney Time, Monday to Friday. Tickets made during the weekend will not be responded to until the following Monday 9:00am AEDT. We endeavour to respond within 1-2 business days however please

I need assistance, what are the customer service operating hours ?

Christmas

What is the Last Farewell Sale?

What discounts are being offered?

What products are excluded from the sale?

How long does the sale run for?

Are the discounts automatically applied?

Can I use additional discount codes during the sale?

What is the return policy for discounted items during the sale?

Can I modify or cancel my order after it’s placed?

How long will it take for my order to be shipped?

What if my tracking hasn’t updated?

What happens if I receive a faulty item?

Last Farewell - The Final Stocktake Sale

When do I need to place my order for it to arrive before Christmas

My tracking is not updating? Help

My parcel is missing? My parcel is damaged.

I’d like to get my parcel gift wrapped.

Do you have Christmas gift cards?

I got the wrong sized sleeves and pages. Help!

My order is missing an item.

I want to ship to a P.O box, can I?

What is the cost of shipping?

Is there a limit to what I can send to my country

Can I get my declared amount lowered to waive customs?

Domestic and International Shipping Policy

How do I cancel my order?

How do I create a return?

Can I get a refund?

Cancellations and Returns

Some of my items arrived damaged, Can I get a replacement?

My order is marked 'Delivered' but I did not receive my package. Has it been stolen?

My order has not arrived. What should I do?

My order has been declared lost.

Defective, Damaged or Lost Orders

I need to update my shipping address.

Do you combine orders?

Changes to Orders

Are prices in AUD or USD? Will we be charged in AUD?

What payment methods do you take?

Payment Policy

Do I have to contact you of I host a Group Order (GO)?

I want to host a GO, How should I host my GO?

Do you know anyone hosting a GO for (X) country?

My GO has arrived damaged!

Group Orders (GO)

Are your products PVC-free and Acid-free?

Do my inclusions fit in (X) item?

When will you restock (X) item?

Do you sell photocards?

What sleeves/pocket pages do I use for (X) album? Can you help?

How do I use the Backboard and Binder Shield?

What pages should I use for the larger Monsta X photocards

What pages and sleeves fit the BTS lightstick photocards (70x100mm)?

What are your best recommendations for sleeving when it comes to (X) pages.

What is the difference between A4 and A5 binders?

Product Related Enquiries

My $5 welcome code will not apply to my order.

When I try to enter my code, there is an invalid code error, why?

Can I use multiple codes in one order?

Bundles and Codes

What is Route Protection?

What is Carbon Neutral Shipping?

Is Route Package Protection included with every order? How much I pay?

I just checked out and forgot to add Route Protection. Can you add it for me?

When Should I File a Claim?

What does Route Package Protection NOT cover?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

How long will I have to wait to be reimbursed?

Route Protection FAQ

What is Rise AI?

What is Store Credit?

What happened to Collector Points?

How can I earn store credit?

How will the crediting system work?

Will my collector points disappear?

How can my store credits be used?

Does Store Credit expire?

Store Credit FAQ

I need assistance, what are the customer service operating hours ?Updated 14 hours ago