How do I create a return?Updated a month ago
1. Please refer to our returns policy below:
[Prism Platinum will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 14 days of the goods being delivered. No refund will be made for products that have been opened, used or are returned damaged. All shipping costs for returns are the responsibility of the customer.]
2. Confirm the items you will be returning and send it to the shipping address below:
[Prism Platinum will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 14 days of the goods being delivered. No refund will be made for products that have been opened, used or are returned damaged. All shipping costs for returns are the responsibility of the customer.]
2. Confirm the items you will be returning and send it to the shipping address below:
For Australian/ International Returns | US Returns |
ULTBIAS c/o Fulfilment Australia 89 Grose St North Parramatta NSW 2151 | ULTBIAS US c/o James and James Fulfilment Suite H, 2235 Southwest Blvd, Grove City, OH 43123, United States |
3. Contact [email protected] with proof of the lodgement and the tracking number. Your refund will be processed once we receive and review the items in the return.