ULTBIAS US

<p id="isPasted">From March 2026, you can now follow your order through every stage of production from manufacturing all the way to shipment with our brand new <a href="https://www.notion.so/pages/pre-order-update-tracker">Pre-Order Updates Tracker</a>!</p>

From March 2026, you can now follow your order through every stage of production from manufacturing all the way to shipment with our brand new Pre-Order Updates Tracker!

How can I track my pre-order?

Pre-orders

What is the difference between Pre-Order and Pre-Sale?

How long will products be available for pre-order?

Can I cancel my pre-order?

Can I make changes to my order after it's placed?

What discounts are available for pre-orders?

Why can't I add pocket pages to my cart?

Can I shop in-stock items with my pre-order?

When will my pre-order ship?

What is the cost of shipping?

Is there a limit to what I can send to my country

Can I get my declared amount lowered to waive customs?

Domestic and International Shipping Policy

I need to update my shipping address.

Do you combine orders?

Changes to Orders

How do I cancel my order?

How do I create a return?

Can I get a refund?

Cancellations and Returns

Some of my items arrived damaged, Can I get a replacement?

My order is marked 'Delivered' but I did not receive my package. Has it been stolen?

My order has not arrived. What should I do?

My order has been declared lost.

Defective, Damaged or Lost Orders

Are prices in AUD or USD? Will we be charged in AUD?

What payment methods do you take?

Payment Policy

Do I have to contact you of I host a Group Order (GO)?

I want to host a GO, How should I host my GO?

Do you know anyone hosting a GO for (X) country?

My GO has arrived damaged!

Group Orders (GO)

Are your products PVC-free and Acid-free?

Do my inclusions fit in (X) item?

When will you restock (X) item?

Do you sell photocards?

What sleeves/pocket pages do I use for (X) album? Can you help?

How do I use the Backboard and Binder Shield?

What pages should I use for the larger Monsta X photocards

What pages and sleeves fit the BTS lightstick photocards (70x100mm)?

What are your best recommendations for sleeving when it comes to (X) pages.

What is the difference between A4 and A5 binders?

Product Related Enquiries

My $5 welcome code will not apply to my order.

When I try to enter my code, there is an invalid code error, why?

Can I use multiple codes in one order?

Bundles and Codes

What is Route Protection?

What is Carbon Neutral Shipping?

Is Route Package Protection included with every order? How much I pay?

I just checked out and forgot to add Route Protection. Can you add it for me?

When Should I File a Claim?

What does Route Package Protection NOT cover?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

How long will I have to wait to be reimbursed?

Route Protection FAQ

What is Rise AI?

What is Store Credit?

What happened to Collector Points?

How can I earn store credit?

How will the crediting system work?

Will my collector points disappear?

How can my store credits be used?

Does Store Credit expire?

Store Credit FAQ

How can I track my pre-order?Updated 4 months ago