Shipping varies depending where you are from and how big your order is. Please add the items you're interested into the cart and input your address to receive a shipping quote. The United States Website users. We offer free shipping for domestic orde

<span id="isPasted" style="color: rgb(26, 26, 26); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Shipping varies depending where you are from and how big your order is. Please add the items you&apos;re interested into the cart and input your address to receive a shipping quote.&#xA0;The United States Website users<span style="color: rgb(26, 26, 26); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We offer free shipping for domestic orders over $75 for purchases on the US website for&#xA0;US residents only.&#xA0;

What is the cost of shipping?

Yes, there are weight and size limits for domestic shipping and depending on the carrier used, these limits may differ. Weight limits range from 70lbs to 150lbs. While size limits are based on the length and girth of the shipping box.

Yes, there are weight and size limits for domestic shipping and depending on the carrier used, these limits may differ. Weight limits range from 70lbs to 150lbs. While size limits are based on the length and girth of the shipping box.&#xA0;<table class="fr-table-selection-hover" style="margin-right: calc(3%); width: 97%;"><tbody><tr><td style="width: 20.6405%; vertical-align: middle; text-align: center; background-color: rgb(44, 130, 201);">US Carrier</td><td style="width: 23.5252%; vertical-align: middle; text-align: center; background-color: rgb(44, 130, 201);">Maximum Weight</td><td style="vertical-align: middle; text-align: center; width: 20.2722%; background-color: rgb(44, 130, 201);">Maximum Length&#xB2;&#xA0;</td><td style="vertical-align: middle; text-align: center; width: 35.4585%; background-color: rgb(44, 130, 201);">Maximum Dimensions (Length + 2x Width + 2x Height) </td></tr><tr><td style="width: 20.6405%; vertical-align: middle; text-align: center; background-color: rgb(209, 213, 216);">USPS</td><td style="width: 23.5252%; vertical-align: middle; text-align: center; background-color: rgb(239, 239, 239);">70lbs</td><td style="vertical-align: middle; text-align: center; width: 20.2722%; background-color: rgb(239, 239, 239);">108&#x201D;</td><td style="vertical-align: middle; text-align: center; width: 35.4585%; background-color: rgb(239, 239, 239);">130&#x201D; girth</td></tr><tr><td style="width: 20.6405%; vertical-align: middle; text-align: center; background-color: rgb(209, 213, 216);">FedEx</td><td style="width: 23.5252%; vertical-align: middle; text-align: center; background-color: rgb(239, 239, 239);">150lbs</td><td style="vertical-align: middle; text-align: center; width: 20.2722%; background-color: rgb(239, 239, 239);">108&#x201D;</td><td style="vertical-align: middle; text-align: center; width: 35.4585%; background-color: rgb(239, 239, 239);">165&quot; girth</td></tr><tr><td style="width: 20.6405%; vertical-align: middle; text-align: center; background-color: rgb(209, 213, 216);">UPS&#xA0;</td><td style="width: 23.5252%; vertical-align: middle; text-align: center; background-color: rgb(239, 239, 239);">150lbs</td><td style="vertical-align: middle; text-align: center; width: 20.2722%; background-color: rgb(239, 239, 239);">108&#x201D;</td><td style="vertical-align: middle; text-align: center; width: 35.4585%; background-color: rgb(239, 239, 239);">165&#x201D; girth</td></tr></tbody></table>

Is there a limit to what I can send to my country

Unfortunately, we are unable to lower the order amount to waive customs. There are three main reasons for this:

<span id="isPasted" style="color: rgb(26, 26, 26); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Unfortunately, we are unable to lower the order amount to waive customs. There are three main reasons for this:<ul><li><span style="color: rgb(26, 26, 26); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Declaring inaccurate information is unlawful and there are harsh penalties for this.</li><li><span style="color: rgb(26, 26, 26); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Extra insurance is taken out to cover all orders in the instance its lost or damage.</li><li><span style="color: rgb(26, 26, 26); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">To maintain an accurate log of finances for tax purposes</li></ul>

Can I get my declared amount lowered to waive customs?

ULTBIAS US

Domestic and International Shipping Policy

How do I cancel my order?

How do I create a return?

Can I get a refund?

Cancellations and Returns

Some of my items arrived damaged, Can I get a replacement?

My order is marked 'Delivered' but I did not receive my package. Has it been stolen?

My order has not arrived. What should I do?

My order has been declared lost.

Defective, Damaged or Lost Orders

I need to update my shipping address.

Do you combine orders?

Changes to Orders

Are prices in AUD or USD? Will we be charged in AUD?

What payment methods do you take?

Payment Policy

Do I have to contact you of I host a Group Order (GO)?

I want to host a GO, How should I host my GO?

Do you know anyone hosting a GO for (X) country?

My GO has arrived damaged!

Group Orders (GO)

Are your products PVC-free and Acid-free?

Do my inclusions fit in (X) item?

When will you restock (X) item?

Do you sell photocards?

What sleeves/pocket pages do I use for (X) album? Can you help?

How do I use the Backboard and Binder Shield?

What pages should I use for the larger Monsta X photocards

What pages and sleeves fit the BTS lightstick photocards (70x100mm)?

What are your best recommendations for sleeving when it comes to (X) pages.

What is the difference between A4 and A5 binders?

Product Related Enquiries

My $5 welcome code will not apply to my order.

Why can’t I use the bundle code multiple times in one order?

When I try to enter my code, there is an invalid code error, why?

Bundles and Codes

What is Route Protection?

What is Carbon Neutral Shipping?

Is Route Package Protection included with every order? How much I pay?

I just checked out and forgot to add Route Protection. Can you add it for me?

When Should I File a Claim?

What does Route Package Protection NOT cover?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

How long will I have to wait to be reimbursed?

Route Protection FAQ

What is Rise AI?

What is Store Credit?

What happened to Collector Points?

How can I earn store credit?

How will the crediting system work?

Will my collector points disappear?

How can my store credits be used?

Does Store Credit expire?

Rise AI FAQ